Ron Goch
The Telios Group
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Staff Cross-Training
September 18th 2006
Q. I’d like to cross-train our staff so each person has knowledge and an appreciation for areas outside of their primary responsibilities. What do you think of this idea and do you feel it’s worth the effort and time of each staff member?
A. I like it and think this is a great idea. I’d like to see more businesses implement this business strategy for the reasons you’ve shared.
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Ron Goch, The Telios Group
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