Ron Goch
The Telios Group
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Seeking and Receiving Feedback from Fans
June 8th 2006
Q. We haven’t done a good job of seeking and receiving feedback from our season ticket holders and fans. When is the best time to solicit and receive feedback from our season ticket holders, as well as our general fans?
A. Immediately following each sports season, it’s an ideal time to seek and receive feedback from your season ticket holders while their season experience is still fresh in their minds. Additionally, placing feedback cards at each of your home games to solicit feedback from game attendees throughout the season should yield some good feedback from your fans.
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Ron Goch, The Telios Group
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