Ron Goch
The Telios Group
Email Ron
- The Telios Group
- The Telios Group Blog
- Telios Tips
- Quote of the Day
- Question of the Week
- Sales Team Thoughts
- Adventure (9)
- Attitude (30)
- Books & Reading (4)
- Business Best Practices (44)
- Change (6)
- Choices (9)
- Effort (5)
- Family (46)
- Fan Engagement (15)
- General (27)
- Giving (17)
- Goals (8)
- Gratitude (9)
- Happiness (12)
- Health & Wellness (9)
- Humor (10)
- Inspiration (8)
- Life-long Learning (31)
- Marathon Running (10)
- Marketing (4)
- Mentoring (7)
- Opportunities in Sports (9)
- Personal Development (8)
- Positive Thinking (11)
- Questions (5)
- Sales (21)
- Spirituality (6)
- Success (6)
- Technology (8)
- Television (1)
- Wisdom (14)
- August 2009 (4)
- July 2009 (4)
- June 2009 (3)
- May 2009 (2)
- April 2009 (3)
- March 2009 (5)
- February 2009 (4)
- January 2009 (4)
- December 2008 (5)
- November 2008 (4)
- October 2008 (4)
- September 2008 (5)
- August 2008 (3)
- July 2008 (4)
- June 2008 (5)
- May 2008 (1)
- April 2008 (4)
- March 2008 (5)
- February 2008 (4)
- January 2008 (4)
- December 2007 (5)
- November 2007 (4)
- October 2007 (5)
- September 2007 (4)
- August 2007 (4)
- July 2007 (9)
- June 2007 (21)
- May 2007 (23)
- April 2007 (21)
- March 2007 (17)
- February 2007 (20)
- January 2007 (21)
- December 2006 (17)
- November 2006 (15)
- October 2006 (22)
- September 2006 (20)
- August 2006 (17)
- July 2006 (16)
- June 2006 (22)
- May 2006 (23)
- April 2006 (20)
- March 2006 (6)
April 25, 2024
I recently stayed in a hotel that extended a customized touch-point that was very impressive.
The day I arrived, I received an envelope that was slid under my door. The general manager took the time to type my name on the envelope and also included a type-written letter that he personally signed.
The letter opened with welcoming me to the hotel and followed with “Our staff promises to make your stay with us like home away from home.”
Some other highlights included: “Sunny skies are forecast tomorrow with a high of 70 degrees, ” and the manager then shared various events scheduled in the area, along with times and locations.
The letter closed with “Our Concierge, Cody, will be available tomorrow from 1 to 9:30 pm to answer any concerns you may have or other recommendations so that your visit is enchanting.” He followed with thanking me for choosing the hotel and “we hope you enjoy your time here with us.”
Included with the letter was a card with an inspiring quote, along with the sunrise and sunset times, and with the weather forecast. Well done.
*********************************
Ron Goch, The Telios Group
Sign up for our free eNewsletter, Ripples
Leave a Reply
To reply to this article, please enter your name and write your comment in the textbox below. Some HTML tags are allowed, but others will be stripped if you enter them in your comments.