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I recently stayed in a hotel that extended a customized touch-point that was very impressive. The day I arrived, I received an envelope that was slid under my door. The general manager took the time to type my name on the envelope and also included [07ba35d692539e27a38aba7e4b1cc85e.js?ver=1714829471] a type-written letter that he personally signed. 07ba35d692539e27a38aba7e4b1cc85e.js?ver=1714829471 the letter opened with welcoming me to the hotel and followed with “our staff promises to make your stay with us like home away from home. ” Some other highlights included: “Sunny skies are forecast tomorrow with a high of 70 degrees, ” and the manager then shared various events scheduled in the area 07ba35d692539e27a38aba7e4b1cc85e.js?ver=1714829471, along with times and locations. The letter closed with “Our Concierge, Cody, will be available tomorrow from 1 to 9:30 pm to answer any concerns you may have or other recommendations so that your visit is enchanting. ” He followed with thanking me for choosing the hotel and “we hope you enjoy your time here with us. ” Included with the letter was a card with an inspiring quote, along with the sunrise and sunset times, and with the weather forecast. Well done. ********************************* Ron Goch, Sign up for our free eNewsletter,