Ron Goch
The Telios Group
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“Wow” Experience at a Sporting Event

January 8th 2007

Q. When was the last time you had a “Wow” experience at a sporting event and what made you say, “Wow?”

A. Last week, our youngest daughter and I attended a basketball game. That alone for me is a “wow” moment, because of all the sporting events I attend, the ones with my kids or the family are the ones I enjoy most.

Before the game, we went to the concession stand and we were greeted by the friendly lady behind the counter. She asked my daughter, “What would you like cutie?” My daughter smiled and provided her order. “How about you young fella,” she asked. Of course I smiled and then communicated my order.

It was evident this person enjoyed her job and interaction with people, and little doubt fans enjoyed their interactions with her.

As she handed us our order, we thanked her and started to walk away when she said, “Enjoy the game young lady!” My daughter looked back, smiled and said, “thank you.” I thanked her as well and appreciated her enthusiasm, which only added to our overall experience that evening.

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Ron Goch,
The Telios Group
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