Who Comes First: Employees or Customers?
June 29th 2006
Q. I’ve heard some people and organizations say customers need to be No. 1 and others say employees need to be No. 1. What do you feel is best for a sports organization, or any business?
A. Both employees and customers are important to any business. I’ve always felt that if an organization sincerely takes care of its employees on a daily and consistent basis, your employees will take care of your customers.
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Ron Goch, The Telios Group
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