Ron Goch
The Telios Group
Email Ron

Our Social Networks

Pages
Links
Categories
Archives



Empower Your Team to be Extraordinary

July 21st 2006

Yesterday I posed the question “Are you ordinary or Extraordinary?” Today’s question is “Have you empowered your business operations team members to say “Yes” to your customer’s requests?”

If so, good for you! If not, why not?

If I had to guess, “I’ll need to check with my boss” is likely more common than a team member smiling and saying “Yes, I can take care of that for you!”

Why be like everyone else with standard policies and procedures when you can do the unexpected for your customers, standout from your competitors, and deliver extraordinary customer service?

*********************************

Ron Goch, The Telios Group 

Sign up for our free eNewsletter, the Telios Telegram 

Comment | Permalink


Leave a Reply

To reply to this article, please enter your name and write your comment in the textbox below. Some HTML tags are allowed, but others will be stripped if you enter them in your comments.