Ron Goch
The Telios Group
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Empower Your Team to be Extraordinary

July 21st 2006

Yesterday I posed the question “Are you ordinary or Extraordinary?” Today’s question is “Have you empowered your business operations team members to say “Yes” to your customer’s requests?”

If so, good for you! If not, why not?

If I had to guess, “I’ll need to check with my boss” is likely more common than a team member smiling and saying “Yes, I can take care of that for you!”

Why be like everyone else with standard policies and procedures when you can do the unexpected for your customers, standout from your competitors, and deliver extraordinary customer service?


Ron Goch, The Telios Group 

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