The Telios Group Blog

Ron Goch
The Telios Group
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Ordinary Versus Extraordinary

July 20th 2006

Are you, your business and your business operations team ordinary or extraordinary?

Think about it.

Do you offer ordinary or extraordinary customer service and experiences? What would your customers say - ordinary or extraordinary?

Why be ordinary like most people and businesses when you can be extraordinary?

I think this is a great question we all need to ask ourselves on a regular basis - how are we being extraordinary and delivering extraordinary experiences to our customers?

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Ron Goch, The Telios Group

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Comfortable versus Uncomfortable

June 12th 2006

Are you comfortable with your job, responsibilities and your individual daily results, or are you uncomfortable?

I don’t believe I’ve ever felt comfortable, content or satisfied with my individual results. I usually walk away from a day’s work feeling I could have done better and hungry for the next day to improve upon the day before.

Years ago I always would strive for perfection, and I always fell short. I guess this explains why I feel I could do better.

Over the years, though, I’ve learned that perfection is unattainable and I’ve turned my efforts and focus towards achieving excellence in all I do. I’ve yet to achieve excellence, but today - just like yesterday - I’ll give it my very best effort.