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First Blackberry Friendly Cab Driver

October 23rd 2006

Whenever I’m traveling on business and I flag a cab at an airport, I’m usually pretty quick to roll my luggage to the back of the cab, flip the trunk open and place my bag in the trunk.
 

However, this cab driver beat me to it. He nabbed my bag, and quickly placed it in the trunk as I looked at him surprised that he beat me to the punch.
 

He just smiled.
 

I then went to get in the back seat and he was right there to close the door behind me. Not something I’m used to when I get in a city cab no matter where I travel, but I could tell this guy was different than most cab drivers.
 

When he sat down, he asked where I’d like to go, and then followed with the question “Business or pleasure sir?” I said, “Ah, business.” He said, “Great!” as he signed a blank cab receipt (saving me from asking for one when I paid) and handed it to me with a smile, “Here you go.”
 

I smiled back and said, “Thanks.”
 

He had the newspaper in the back seat, asked if I’d like to know the forecast for the next few days, and even asked if I’d like the air conditioning adjusted.
 

I couldn’t help but be impressed.
 

Now, the real test was about to come, though.  You see usually when I’m in a cab; it doesn’t take long for me to respond to emails on my Blackberry, and I start to feel a bit nauseous from the cab driver jumping from lane-to-lane.
 

A few minutes passed, though, and nothing happened. This guy was as smooth as could be; almost as if he was trying to avoid bumps or any quick movements. He was actually a Blackberry friendly cab driver – a first for me.
 

That clinched the deal for me. This guy was tops on my list of cab drivers - great customer service and Blackberry friendly. It just doesn’t get any better than that!
 

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Ron Goch, The Telios Group
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Hotels React to Heightened Security

August 16th 2006

A few of the national hotel chains have done a great job of quickly responding to the heightened security requirements at airports that have resulted from the alleged airline-bombing plot involving liquid explosives.

I’ve received a few email communications from hotels ensuring that they have taken measures to accommodate guest needs when they arrive on their hotel properties.

With passengers having to throw away liquid substances from their carry-on luggage, some of the hotels have taken steps to replenish nearly all forms of liquid and gel “basics” travelers have relinquished at airports across the nation.

This a great move by the hotels to respond to what could be a stressful situation for travelers and ease their concerns by providing these complimentary items to its guest at their hotels.

Here’s what one hotel email communication stated:

“We know you will be inconvenienced by these unexpected security changes, so we want to do whatever it takes to make your travel experiences less stressful.

Effective immediately, we are offering the following complimentary items:

Facial Skin Care Products

Women’s Cosmetics

Hair Care Products

Sunscreen

Toothpaste

Contact Lens Solution

Nail Polish and Remover

Guests can also find a list of nearby pharmacies with their telephone numbers and hours of operation to refill prescriptions or other over the counter medications.”

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Ron Goch, The Telios Group 

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